Tag / management

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  • Business Intelligence

    Want to know what the business is really doing? Check the numbers. It’s fine to have staff meetings, prepare reports, and customer surveys. But that won’t always tell you what you need to know. How many widgets did the Asia team sell last month? $200,000? Great. That looks great on a sales report. But that’s…

  • Process Management

    Before a process can be managed, there must be a process. Sounds obvious? Of course it does. But what is the process? Is it “we have always done it this way” or is it an even more incredible machine? So how to create a process that can be managed? A process that only measures results…