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  • Systems Evaluations

    Upgrades, consolidations, and enhancements usually start with the current system or systems. A company may have several platforms, more than a few servers, and even some ghosts and zombies — all without a concise view of what is being used and what’s not. Business users ask for new features and projects are scheduled. It may…

  • Process Management

    Before a process can be managed, there must be a process. Sounds obvious? Of course it does. But what is the process? Is it “we have always done it this way” or is it an even more incredible machine? So how to create a process that can be managed? A process that only measures results…