Category / System Developer / Writer

Wrote the manual, design document, presentation, analysis, user documentation, web site copy, and more.

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  • Customer Support Workflow

    for Self-Solutions The client wanted an automated SharePoint workflow to manage their customer support request process. They had outlined the business process, who should be notified and the reporting needs. What they had not done was consider that the system (not a person) had to perform the process. The key difference between a manual process…
  • MediaWiki Portal

    for EA Tiburon The development teams at EA needed a dynamic project management portal¬†to match their environment and help promote the exchange of knowledge among team members and among teams. A Wiki could provide the basic capabilities. They needed to establish an appropriate framework. It had to match their corporate standards, adhere to the defined…
  • Remainders Workflow

    for Office Depot Managing the remainders process in a retail environment is essential for inventory management. Markdowns are scheduled and executed in each store. Corresponding order and accounting activities must occur. The incoming VP of Inventory Management had been asked to work on eliminating remainders write offs. His team had been using the same sets…
  • Six Sigma and SOPs

    for Office Depot The Inventory Management group had implemented a new Oracle Retek system. The existing inventory management, ordering, and stock level procedures had to be updated to match the options in the new software. The new procedures did not match the old ones. The software had different modules and the best-practices for how to…
  • Medical Textbook Article

    Taiji (T'ai Chi) Medical Benefits and Modalities Dr. Donald Novey, M.D. was creating a comprehensive guide to Complimentary and Alternative Medicine for mainstream medical practitioners in the US and Canada. He provided editorial guidelines for each practitioner to explain their modality in language familiar to medical practitioners and in it's own terms. My writing contribution…
  • Network Operations Center (NOC) Portal

    for Sprint The engineers and support staff working in the NOC needed instant access to multiple testing tools, monitoring tools, and all the related documentation. Multiple systems were in use, configurations were complicated, and there were SLAs (Service Level Agreements) to be considered. The portal consolidated access to the documentation, testing tools, monitoring systems, and…