Category / Business Analyst / Business Developer / Market Analyst / Presenter / System Developer / Systems Analyst / Writer

Wrote the manual, design document, presentation, analysis, user documentation, web site copy, and more.

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  • Global Trade: Food and Wine

    for Straw Hat Trading Company, LLC Global trade in wines and specialty food products was trending up in 2012. The demand for European and American wines in China was high. Canadian and Australian wines were at the top of Chinese buyer's lists. Market timing seemed good. The company partners began preparations for an initial product…
  • Custom Drupal CMS

    for Wudang Research Association We established our site in 1996. The original site had limited depth and used image maps to handle navigation. Images were the only way to assure a consistently correct display of Chinese characters on our home page. We have made numerous changes over the years. The current version of our site…
  • 130 Country Reporting System

    for the United Nations The UN Development Operations Coordination Office (DOCO) issued a procurement notice for creation of an online reporting database application to manage annual and interim reporting from 130 countries. The system had to be capable of tracking report submissions as well as aggregating the data for review. The current system was mostly…
  • China Trade: Healthcare

    for the United States Trade Development Agency The US Trade and Development Agency requested bids for a definitional mission to investigate possible ICT funding opportunities in China. The focus on information and healthcare technologies was intended to discover local, regional and national opportunities to advance medical care. USTDA withdrew the request. The project was not…
  • Content Delivery Strategies

    for Wudang Research Association at Advanced Learning Institute I was invited to present at the ALI Content Strategies workshop in Chicago. ALI wanted to include case studies that highlighted content management strategies and methods. I had recently completed a full redesign of wudang.com  using Drupal 7 with a responsive theme. The tactics for the implementation were quite…
  • Executive Briefing: SharePoint

    for Nassal The company was looking for options to better manage their global file sharing and project communications. They had several systems in place, but wanted a closer look at a SharePoint / Office 365 solution. They were not sure what the specific benefits would be or what they would need to do if they…
  • Home Health Services Portal

    for Tactical Management A provider of home health care services, the company had been successfully managing schedules and patient appointments using a collection of tools. The CEO wanted one platform that could be used for everything from screening new patients for appointments to handling medical records received from field nurses. He was looking for a…
  • Cloud Services Portal

    for Our Global Office Our Global Office was an early hosted SharePoint solution. The Australian company behind it, Sensory7, had been implementing SharePoint for their customers. They wanted to produce a suite of customized SharePoint solutions that would enhance their offerings. Each SharePoint solution was designed as a jump-start for a particular business need. The…
  • Applicant Evaluation Module

    for Tech Hero The national franchisor for the Tech Hero brand wanted to conduct a preliminary evaluation and provide training for new franchisees. The program needed to include an overview of the franchise, general operations, and general business practices. Equally, they wanted the solution to provide tools to help regional directors identify any targeted coaching…
  • Customer Service Details

    for Tech Hero Consistent customer service is critical for building a national brand. Some variations are normal and desirable to accommodate regional and specific customer preferences. But these should always be minor variations. A customer at one location should be able to expect and receive the same service at any other location. The franchise brand…