Category / Product Designer / Systems Analyst

The roles of Market analyst and Business analyst and Systems analyst are not the same. I have held all three.

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  • User Interface Wireframe

    for Tech Hero The company had developed a comprehensive suite of online management tools for their Franchisees. The components included CRM (Customer Relationship Management) tools, Inventory Management, Ordering, Invoicing, a Payment Gateway and Service Call Management along with collaboration and various reporting tools. During the initial training, franchisees reported their staff had lots of questions…
  • Applicant Evaluation Module

    for Tech Hero The national franchisor for the Tech Hero brand wanted to conduct a preliminary evaluation and provide training for new franchisees. The program needed to include an overview of the franchise, general operations, and general business practices. Equally, they wanted the solution to provide tools to help regional directors identify any targeted coaching…
  • Customer Service Details

    for Tech Hero Consistent customer service is critical for building a national brand. Some variations are normal and desirable to accommodate regional and specific customer preferences. But these should always be minor variations. A customer at one location should be able to expect and receive the same service at any other location. The franchise brand…
  • MediaWiki Portal

    for EA Tiburon The development teams at EA needed a dynamic project management portal¬†to match their environment and help promote the exchange of knowledge among team members and among teams. A Wiki could provide the basic capabilities. They needed to establish an appropriate framework. It had to match their corporate standards, adhere to the defined…
  • Remainders Workflow

    for Office Depot Managing the remainders process in a retail environment is essential for inventory management. Markdowns are scheduled and executed in each store. Corresponding order and accounting activities must occur. The incoming VP of Inventory Management had been asked to work on eliminating remainders write offs. His team had been using the same sets…
  • Six Sigma and SOPs

    for Office Depot The Inventory Management group had implemented a new Oracle Retek system. The existing inventory management, ordering, and stock level procedures had to be updated to match the options in the new software. The new procedures did not match the old ones. The software had different modules and the best-practices for how to…